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Are you ready to send your first email with Helo? Because we sure are! Here are the 4 easy steps to sending your first email with us via SMTP. (Want to send via API instead? Follow our API quickstart guide.)
1

Set up your sending domain

Before you can send, you need to add a sending domain.Head over to our domains page for instructions on how to set up your domain.
2

Create your first Channel

Channels allow you to segregate your mail. Some common ways you might want to do this:
  • By environment (e.g., production, staging, etc.)
  • By the type of mail you’re sending (e.g., newsletters, transactional, etc.)
  • By customer (e.g., customer abc)
If something goes awry with your sending in one Channel (e.g., high bounce rate, high spam, etc.), this won’t impact sending on your other Channels.Go ahead and create your first Channel via the Channels section in your Helo dashboard.
3

Create your SMTP user

Create a new SMTP user — that’s what will give you the SMTP user ID and password you’ll need to authenticate your SMTP sending.
SMTP users must be scoped to a Channel. So When you create your SMTP user, make sure it’s set up to send via the Channel you just created.
4

Use your SMTP user credentials to send your first email

You’re ready for your first send! Use the following details to set up your SMTP sending with the client of your choice:
  • Host:
  • Port: 587 (recommended), 25, 2525, or 465.
  • Username: YOUR_SMTP_USER_ID
  • Password: YOUR_SMTP_USER_PASSWORD
While your account is in test mode, you can only send to email addresses on domains you have verified in step #1. Select the recipient for your first test send accordingly.
Below are examples of sending via SMTP in some common languages. For testing with SMTP on the command-line, we recommend swaks.

Need help sending your first email?

If you’re stuck or need a hand sending your first email, just send us a quick note (or join us on discord!). We’re here to help.

Contact us

Human (!) support whenever you need it.

Next steps

Now that your first email is out the door, explore these key features:

Sending transactional

Send transactional mail like password resets or notifcations.

Sending broadcasts

Send the same message to multiple recipients.

Domains

Set up your domains for sending mail.

Channels

Isolate your sending with Channels.

Activity

Understand how your email sending is performing.

Suppressions

Manage suppressions to improve deliverability.

Webhooks

Receive webhooks for events.